41
Troubleshooting
Symptoms
The machine does not start.
The machine does not fill.
The machine empties as it fills.
The machine does not spin and/
or does not drain.
The machine leaks or overflows.
The washing results are not
satisfactory.
Solutions
Check that:
- the fuses are in good condition,
- the appliance is correctly connected,
- the lid of the appliance and the drum flaps are
correctly closed (error code E40),
- the “Start/Pause” button has been pressed,
- there is not a power failure,
- the water tap is fully open,
- the water inlet filter is not blocked.
Check that:
- the water inlet tap is open and that there is sufficient
pressure,
- there is not a water cut.
Check that:
- the end of the drain hose is not too low.
Check that:
- the drain hose is not blocked or kinked (error code
E20),
- the drain pump filter is not blocked (filter light
"Flusensieb/Filtre" illuminated),
- the laundry load is correctly balanced in the drum,
- the drain programme "Abpumpen/Vidange" or the
rinse hold option "Spülstopp/Arrêt cuve pleine"have
not been selected.
Check that:
- there is not too much detergent,
- the detergent is suitable for machine washing
(formation of excess foam),
- the end of the drain hose is correctly secured,
- the drain filter is correctly replaced after cleaning,
- the water inlet hose is not leaking.
Check that:
- the detergent is suitable for machine washing,
- the machine is not overloaded,
- the wash programme is suitable.
The manufacturing process of your appliance has been subject to many checks. However, if you notice an operating
fault, refer to the table below before calling the after-sales service. Whilst the appliance is operating, the following error
codes may appear in the display window (and the cycle progress lights may flash, see page 12).
E10 + "Spülen/Rinçages" (rinsing) and "DSP" lights: Filling problem.
E20 + "Hauptw./Lavage" (washing) and "DSP" lights
: Draining problem.
E40 + "Vorwäsche/Prélav." (prewash) and "DSP" lights: Lid open.
Err : Incorrect selection.
After having removed the possible causes of the fault, press the start/pause button to restart the interrupted cycle.
If the error code reappears or if the fault has not disappeared, contact the after-sales service of your retail outlet.
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