Electrolux EOB3610X ELUX ASIA User Manual download pdf (Page 39)

Service

In the “What to do if …” section a number of malfunctions are listed that you

can rectify yourself Look there first if a fault occurs.

Is it a technical fault?

If so, please contact your customer service centre. (You will find addresses

and telephone numbers in the section “Customer Service Centres”.)

Always prepare in advance for the discussion. This will make diagnosis of

the problem easier and also make it easier to decide if a customer service

visit is necessary:

Please make a note of the following information as accurately as possible:

• What form does the fault take?

• Under what circumstances does the fault occur?

Prior to the telephone call it is important

that you make a note of the following ap-

pliance code numbers that are given on

the rating plate:

• model description,

• PNC code (9 digits),

• S No code (8 digits).

We recommend that you record the code

numbers here so that you always have

them to hand:

When do you incur costs even during the warranty period?

• if you could have remedied the fault yourself using the fault table (see sec-

tion “What to do if …”),

• if the customer service technician has to make several journeys because

he was not provided with all the relevant information before his visit and

therefore, forexample, has to fetch spare parts. These multiple trips can

be avoided if you prepare your phone call as described above.

Model: . . . . . . . . . . .

PNC: . . . . . . . . . . .

S-No: . . . . . . . . . . .

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Electrolux EOB3610X ELUX ASIA User Manual Page 39