Electrolux ERN28600 User Manual download pdf (Page 11)

CUSTOMER CARE DEPARTMENT

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local

Electrolux Service Force Centre by telephoning:-

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the

website at www

.serviceforce.co.uk

Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not

Working?

When you contact the Service Force Centre you will need to give the following details:

1. Your name, address and post code

2. Your telephone number

3. Clear and concise details of the fault

4. The model and serial number of the appliance (found on the rating plate)

5. The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee

service calls.

For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,

please contact our Customer Care Department by letter or telephone at the address below or visit our website

at www.electrolux.co.uk

Customer Care Department

Electrolux Major Appliances

Addington Way

Luton

Bedfordshire

LU4 9QQ

08705 950 950 *

* calls to this number may be recorded for training purposes.

During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the

frozen food temperature but if the appliance is left for longer period in a low ambient the freezer will defrost .

If, after the above checks, there is still a fault, call your local Service Force Centre.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a

charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for any in-guarantee service calls.

SERVICE AND SPARE PARTS

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Electrolux ERN28600 User Manual Page 11